Privacy Policy —
77ad Game Pakistan

1. Introduction

77ad game takes the privacy of its players seriously. This Privacy Policy sets out what personal information we collect, the purposes for which it is processed, how long it is kept, who it may be shared with and what your rights are as a data subject. The policy applies to all interactions with the platform — including the website, the mobile app and any communications between you and the support team.

This policy should be read alongside the Terms and Conditions which govern the overall relationship between you and the platform. Where there is any conflict between the two documents regarding data handling, this Privacy Policy takes precedence.

If you have any questions about this policy or how your data is handled, contact the 77ad game support team at the email address shown in the footer. We aim to respond to all privacy-related queries within a reasonable timeframe.

2. Data We Collect

We collect personal data in the following categories:

Registration Data

When you create an account, we collect your full name, date of birth, mobile phone number, email address and the login credentials you set up. This information is required to open and manage your account.

Identity Verification Data

Before processing your first withdrawal, we may ask you to provide a copy of your CNIC or another accepted identity document to confirm your identity. This is a standard Know Your Customer (KYC) process applied to all accounts. The documents you submit are stored securely and used only for verification purposes.

Financial & Transaction Data

We record all deposits and withdrawals on your account, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet), transaction amounts in PKR, timestamps and transaction reference numbers. This data is necessary to process payments and maintain accurate account records.

Gameplay Data

We store records of your gaming activity — including bets placed on cricket, PSL, T20 matches, football, Esports and other markets, slot sessions, bingo participation and live casino play. This data is used for account management, responsible gaming monitoring and to resolve any disputes.

Device & Technical Data

When you access the platform through a browser or the 77ad game app, we collect standard technical information: your IP address, device type, operating system, browser version, session duration and pages visited. This information is used to keep the platform running securely, detect fraud and improve the experience for Pakistani players.

Communications Data

If you contact the support team by email or live chat, we keep a record of the conversation. This helps us resolve ongoing issues and maintain quality in our support service.

3. How We Use Your Data

The personal data we collect is used for the following purposes:

• Account creation and management: Setting up your player account, verifying your identity and managing your profile details.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Running the platform: Enabling access to sports betting, slots, live casino and bingo, and recording your betting and gaming activity.
• Customer support: Responding to your queries, investigating complaints and resolving disputes related to your account or transactions.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering and abuse of bonuses or promotions.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying the tools you have activated such as deposit limits or self-exclusion.
• Legal obligations: Retaining records as required by applicable law and responding to lawful requests from relevant authorities.
• Platform improvements: Analysing aggregated, anonymised data to understand how the platform is used and where it can be improved for Pakistani users.
• Account communications: Sending you transaction confirmations, security alerts, updates to terms and, where you have opted in, promotional messages about bonuses and offers.

We do not use your personal data for automated decision-making that produces legal effects without human review, and we do not build profiles for sale to advertisers or third-party marketers.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing that is necessary to operate your account and provide the services you registered for — including payment processing, account management and gameplay.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, transaction record-keeping and responding to lawful authority requests.
• Legitimate interests: Processing carried out in the legitimate interests of the platform — including fraud detection, security monitoring and platform improvement — provided those interests are not overridden by your privacy rights.
• Consent: Where you have explicitly opted in to receive promotional communications or where consent is otherwise required, we rely on that consent. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.

5. Sharing Your Data

77ad game does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or comply with legal requirements, and only with the following categories of recipient:

Payment Processors

To complete your PKR deposits and withdrawals, we share necessary transaction data with payment service providers including mobile wallet operators and banking partners. These processors are contractually bound to handle your data securely and use it only for payment processing.

Identity Verification Providers

If we use a third-party service to assist with KYC verification, identity document data may be shared with that provider. Any such provider is subject to data processing agreements that restrict use of your data to verification only.

Technology & Infrastructure Providers

We use third-party hosting, cloud infrastructure and software services to operate the platform. These providers process data on our behalf under strict contractual agreements and are not permitted to use your data independently.

Legal & Regulatory Disclosure

We may disclose personal data to law enforcement or other public authorities where required to do so by applicable law, court order or lawful request. In such cases, we disclose only the minimum data necessary to comply with the request.

6. Payments & KYC Verification

As an online gaming platform accepting real-money deposits in PKR, 77ad game is required to carry out identity verification before processing withdrawals. This process — commonly known as Know Your Customer or KYC — involves confirming that the name and date of birth on your account match the identity document you provide.

Accepted identity documents include a valid CNIC. Documents submitted for KYC are stored securely and are accessible only to staff involved in the verification process. Verification is typically completed within one to two business days of document submission.

Transaction records — including all PKR deposits and withdrawals processed via JazzCash, Easypaisa, Raast, bank transfer and other supported methods — are retained as part of your account record. These records are used to process your transactions, investigate disputes and meet record-keeping requirements.

7. Data Retention

We retain your personal data for as long as your account is active and for a period after account closure to meet our record-keeping obligations. Specifically:

• Account data is retained for the duration of your account and for a period of up to five years following account closure.
• Transaction records are retained for at least five years from the date of the transaction.
• Identity verification documents are retained for the period required under applicable anti-money-laundering rules.
• Support communications are retained for up to two years from the date of the last message in the conversation.
• Technical and device data is retained for shorter periods, typically up to 12 months, unless it is relevant to an ongoing investigation or dispute.

After the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked to an individual.

8. Security

77ad game implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Encryption of sensitive data at rest.
• Role-based access controls — only staff with a clear operational need can access personal account data.
• Regular internal reviews of security practices and access logs.
• Two-factor authentication options available to players to secure their own accounts.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account login credentials private and to contact support immediately if you suspect unauthorised access to your account.

9. Cookies & Similar Technologies

The 77ad game website uses cookies — small text files stored in your browser — to support core platform functionality and improve the experience for returning players. We use the following categories of cookie:

We do not use advertising or cross-site tracking cookies. To manage or remove cookies, adjust the privacy settings in your web browser. Note that disabling essential cookies will affect your ability to log in and use the platform.

10. Your Rights Over Your Data

As a user of the 77ad game platform, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team using the email address in the footer of this page.